Sell · Counter and phone sales

Sell, change and refund at the counter in a few clicks

The TDS POS platform gives agents real-time seats and fares, flexible trip changes, customer accounts and loyalty, and arrives with fully configured terminals and peripherals.

Agent & Call Center POS

What agents get

Booking & ticketing

One-way, round-trip, group and frequent-rider multi-pass tickets, with real-time seats and dynamic fare and promotion rules applied automatically.

Flexible trip management

Change dates, reassign seats, cancel with refund or credit, process name changes and handle ADA seating.

Customer accounts & loyalty

Customer profiles, loyalty points and travel credits, and travel history across every channel.

Special services

Group travel, door-to-door segments and interline connections, with baggage charges and upsells at checkout.

Customer support

Find any order by name, email, phone or confirmation number, then reprint, reschedule or refund. Tiered agent roles handle escalations.

Operational tools

Shift schedules and agent assignments, plus POS device usage and agent performance.

Commercial accounts

Business and institutional accounts with billing references, credit terms, booking restrictions, invoices and monthly reconciliation.

Turnkey hardware

Delivered with configured terminals, receipt and ticket printers, barcode scanners and contactless readers.

Outcomes

What carriers get

  • The same live seats and fares as every other channel
  • Faster service at the counter and on the phone
  • Business travel billed and reconciled in one place
Works with

Related products

Customer Experience

Webstores, apps & kiosks

Payments

Universal Payment Gateway

Loyalty Programs

Points, credits and passes

See TDS in action.

A demo with our team, focused on the products you need, with time for your questions.

Book a demo